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For returns send here: 41 Canal St. Lewiston, ME 04240

+1 (855) 762-9988


    30 Day Money Back Guarantee

    Your purchase is insured by our 30 Day Money Back Guarantee, which ensures that if you are not completely satisfied with the results, we will refund your money, no questions asked, on unopened/unbroken safety seals.



    Shipping Policy


    Orders placed Monday – Thursday after 2:00pm EST will be processed within 2-3 days. Orders placed Friday-Sunday will be processed on the following Monday. We encourage our customers to place an order when half of their product is gone. This will prevent shipping delays and ensures you are not out of product. Due to age restrictions for use of this website (see Terms & Conditions), no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.

    Order Processing, Delivery Method and Timing: Any shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 2-3 business days for your order to process and ship. Typical shipping times may vary from 7-10 business days (Monday to Friday) after processing times. *AK/HI additional time/shipping cost. This does not include any potential for inclement weather, holidays, or world disasters, which can cause shipping disruption and delayed delivery.

    We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for customer error due to incorrect shipping address information. Shipping is a service you purchase from USPS or FedEx along with your order from us, so any shipping issues must be handled by USPS, UPS or FedEx.

    International Shipping: At this time, we only ship to the continental U.S. We do ship to all USA States; we DO NOT ship to Canada, Virgin Island, or Puerto Rico.

    If you would like to speak with customer service, please call 1-855-762-9988, Monday – Friday 9:00am to 5:00pm EST or email us at Return must have an RMA (return authorization number) to insure refund is credited to correct account. If for any reason an agent is not available to take your call please leave a name and phone number and your call will be returned.


    Return/Refund Policy

    We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to: You will need to provide detailed information for any product damaged and photo proof.

    If you are not satisfied with our products, you may request a refund of the purchase price of any unused portion of the product, excluding shipping, restocking fee/fees, and any applicable sales tax. PLEASE READ CAREFULLY: RETURNS AND REFUNDS CAN ONLY BE DONE ON PRODUCTS WITH UNOPENED/UNBROKEN SAFETY SEAL. REFUNDS WILL BE DONE ONCE PRODUCT IS RECEIVED BY FULFILLMENT AND INSPECTED. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING, AND ANY DAMAGE TO PRODUCT RETURN. All product returns will incur a re-stocking fee of $5.95 per bottle/jar/bag. Please contact customer service to obtain an RMA (return authorization number) (to insure refund is credited to correct account), at 1-855-762-9988.

    Sera Labs
    41 Canal Street
    Lewiston, ME 04240

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